What personal data does Donbet collect?

Donbet collects registration data such as name, date of birth and email, payment details for transactions, and usage data including device and session information. This supports account management and the KYC checks required before withdrawals.

Is my data shared with third parties?

Data may be shared with payment processors, game providers and regulatory authorities under the Curaçao licence. Donbet does not sell personal data, and third parties are expected to apply equivalent protection.

How can I delete my account and data?

United Kingdom players hold the right to erasure under UK GDPR. A request is made through customer support, though some data may be retained where anti-money-laundering or licensing rules require it.

How does Donbet protect my data?

The platform uses SSL encryption in transit, restricted access controls and secure storage for KYC documents. These measures align with standard practice for licensed operators.

How do I contact Donbet about a data concern?

Data concerns are raised with the support team via live chat or email. United Kingdom players may also lodge a complaint with the Information Commissioner's Office if a concern remains unresolved.

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Table of contents

This Donbet privacy page explains how an online casino operating for United Kingdom players typically collects, uses and protects personal data. Because the platform serves UK players, the relevant framework is UK GDPR together with the Data Protection Act 2018, overseen by the Information Commissioner's Office. The text below is general guidance rather than a binding legal contract, and the operator handles data under its Curaçao licence conditions.

📋 What data is collected

Account registration requires identifying information: name, date of birth, email address and country of residence. Payment processing adds card or wallet details and transaction records. The platform also logs usage data such as device type, IP address, session activity and the games played. Cookies capture preferences and analytics. This collection supports account creation, the KYC checks required before a first withdrawal, and the operator's anti-money-laundering obligations.

🔧 How data is used

Collected data serves several defined purposes. It manages the account and processes deposits and withdrawals, runs identity verification, detects and prevents fraud, and meets legal and licence-driven reporting duties. Marketing communications are sent only with consent, and that consent can be withdrawn at any time. Usage analytics help maintain and improve the platform. Data is not used for purposes beyond those disclosed at the point of collection.

Each purpose rests on a recognised lawful basis. Account and payment processing rely on the performance of the contract between player and operator; fraud prevention and regulatory reporting rely on legal obligation and legitimate interest; marketing relies on consent. This distinction matters because the basis determines a player's options: consent-based processing can be stopped simply by withdrawing consent, while contract-based and legally required processing continues for as long as the account exists or the law demands. Retention follows the same logic, with records kept only as long as the relevant purpose or statutory period requires.

Personal data may be shared with payment processors to settle transactions, with game providers where required to deliver titles, and with regulatory authorities under the Curaçao licence's reporting obligations. Identity-verification partners assist with KYC. Donbet does not sell personal data. Any third party receiving data is expected to handle it under equivalent protection standards and only for the stated purpose.

🍪 Cookies and tracking

The platform uses several cookie types: session cookies that keep a player logged in, analytics cookies that measure how the site is used, and preference cookies that remember settings. Most browsers let users manage or block cookies, though disabling some may affect functionality such as staying signed in. Tracking is used to improve service and, with consent, to tailor offers.

Players in the United Kingdom hold defined rights over their data:

The right to access a copy of the personal data held
The right to rectification of inaccurate data
The right to erasure, subject to legal retention duties
The right to restrict or object to certain processing
The right to data portability

Requests are made through customer support and answered within the statutory timeframe. Where data must be retained for anti-money-laundering or licensing reasons, erasure may be limited until those obligations lapse.

🔒 Data security

Donbet protects data with SSL encryption in transit, access controls limiting who can view records, and secure storage. KYC documents are held under restricted access. No system is absolutely immune, but these measures align with standard practice for licensed operators. Players are encouraged to use strong, unique passwords and to keep login details private.

📨 Contact and complaints

Questions about data are directed to the support team via live chat or email. Players in the United Kingdom also retain the right to lodge a complaint with the Information Commissioner's Office if a data concern is not resolved satisfactorily by the operator.

📊 Conclusion

This page summarises the general data practices that apply when playing at Donbet as a United Kingdom player. For any specific concern about personal data, the support team is the first point of contact, with the ICO available as the supervisory authority.